WebbCam LLC - Philadelphia, Pennsylvania

Jeffrey Biglan

I would give this store zeros stars if I could. This store doesn't let you return their products once you leave the store. And they never tell you about their policy because their prices are twice as much as going online and purchasing them. Only realized this fact when i happened to read the bottom of my receipt when I already left the store. You try to support local but when they have shady business practices why bother. Buyer beware. Overpriced and shady.

W W

This place refuses to honor their return policy, and screws their customer over after purchase is made. They also do not disclose important and relevant information for used gear like a professional camera store should.

I made purchases for a couple of used lenses a week ago on May 4th, I attempted to make a return of the lenses I purchased on May 10th, which according to the policy on the receipt, it is within 7 days of the purchase.

I even asked the guy when I made the purchase what's the return policy on the items, the guy said 7 days, and when I attempted to make the return on May 10th (within 7 days), the store denied my return. Here are the details below:

When I went into the store stating I wanted to make the returns, the staff there asked if there is anything wrong or defect with the items I purchased. I said the lens weren't a good fit for my needs.
The staff then said "no return is possible unless there is a defect with the used items I purchased". I then mentioned that there is a gap in the aperture ring's resistance for lens 1. There is a small crack in the front of the lens for lens 2, which I only discovered after I got home and cleaned the lens front element.

Then the staff gaslight me saying that I damaged the lens. And they couldn't feel the gap in the aperture ring so the aperture ring to them was fine. I then showed that there is to much vertical play in the aperture ring, and they said that's not proper/normal use of the equipment.

They basically fabricated every reason to not honor their return policy. First saying if there is no defect, used gear cannot be returned and one of the staff said that has been the policy for 20 years (which is not printed in their return policy anywhere).And then saying that if there is a crack then it could have been me damage the lens (to me, a defect, which I found out only after I got home properly cleaned the lens). And for the other lens that they found no fault with the aperture ring, they wouldn't accept the return either. Wouldn't accept return unless there is a defect, and if there is a defect, then the customer must have damaged it. They just want to have it both ways.

And I guess they wanted to strengthen their point, so they also said according to their policy, digital products or accessories can't be returned and they say the lenses are used for digital cameras so they are digital products. Google says digital products are products that don't have physical form. I guess in their world, you can't touch lenses, they only exist in your imagination.

For the lens that had a small crack in the front element, the lens was dusty while it was in the store, so the crack looked like a tiny hair, I put it in my camera bag after purchase, brought it home, cleaned it carefully, and only then I discovered there was a crack.

As a note, a lot of other good professional stores like B&H, Unique Photo will tell you the condition rating of the lens, if there is dust/fungus inside the lens, and if the front or back elements have cracks or missing lens coating. Not only I was not told that there is a crack in the front of the element at the time of the purchase, they tried to blame me for the crack.

I bet they will respond with the receipt below is folded so it's fake. I folded the receipt for my own privacy reasons. You can take it for what it's worth.

Don't be surprised if they reject your return too. Maybe it's worthwhile to take your business else where and don't support local thieves.

Unique photo is pretty good and not too far away. Cardinal camera has a location at KOP, and Bryn Mawr has a camera shop too. B & H in New York has a much better selection and will make really good recommendation on what to buy.

Jarrett Burton

John & Luis were very helpful during my visit Ayo Webbcam, as usual. This time, I was having a misfire issue with my Godox flash. Both went through some troubleshooting steps along with some educational tips on how to use it effectively — giving me a boost in confidence for my next shoot. I appreciate their knowledge & would recommend them to anyone in need of camera equipment or those who may need assistance with all things photo/video related. Thanks again guys & see ya soon!

Torsten Eckart

I had a problem with a lens during my vacation. It was repaired free of charge within a few minutes. Great and courteous service, thank you very much!

Josh Lin

Got my Mirrorless camera sensor cleaned here after having a fingerprint mark on it. They cleaned it in 5-10 minutes and while I was there I bought a ef-rf adapter for below market price. Really good place and will be returning.

Susan Azar

I have been a customer of Webbcam, LLC for several years, and I cannot speak highly enough about the exceptional service they provide. From day one, their team has been incredibly knowledgeable, professional, and helpful in all matters related to my camera needs.

Whether it's a routine maintenance check or troubleshooting a complex issue, Webbcam, LLC always goes above and beyond to ensure my camera is functioning perfectly. Their expertise and dedication to customer satisfaction are truly unmatched.

I highly recommend Webbcam, LLC to anyone in need of reliable and top-notch camera services. They have consistently exceeded my expectations and have earned my trust and loyalty.
Thanks John!

Susan Azar

Ferrat

I want to express my concern regarding the level of professionalism exhibited by their team. I have observed that the way they interact with customers does not meet the expected standards. Specifically, I have found their approach to be unprofessional and not conducive to a positive customer experience. I believe this is an area that requires immediate improvement to enhance customer satisfaction and uphold the reputation of your businesses.

Elaine

This is my go to place for film and darkroom photo paper. The customer service is friendly and helpful.