Security Camera King, Inc - Boca Raton, Florida

WB “YellowJacket392”

I've been a customer now for 10 years at least for Security Camera King. I am on my 4th recorder and this new one is a NVR. I still have my XVR going as I set up this one. I admit I call a lot. But with no complaints or making feel like I am an idiot they are very patient with me and explain and walk me through every question I have or sign into my system and fix it. The reason I do not look at any other camera companies after all these years is because of their customer service. They cannot be beat. From the lovely woman that is so friendly when I call to Eric, Joe, Jordan and the others. I never met or even know who the owner is but they should be proud what a great support team they have in place and I want to say thank u!

Christian Byler

I went to Security Camera Kings on the recommendation of a fellow shop owner. Zeke was the sales rep I worked with and he was very helpful. Explained technical aspects in a way that I understood and helped me decide on exactly what to buy. Installing the physical components of the system is fairly straight forward. I had a few issues with the operations setup and had to call technical support. Tyler has helped me twice. Great experience both times. Can't speak to the longevity of the cameras yet but the customer service is outstanding. If you're looking for security cameras you should definitely give these guys a shot.

Trudy M

I have talked with Security Camera King people a few times over the last six years, and they are always helpful. Today their representative tech, Jorge Nava, was so good I needed to write a review. I have a wired home and have just reinstalled a router, I did a lot of the updating on systems/extenders myself, but some I worked with many tech people over the last few months

Jorge, of Security King was the best by far. He was helpful, knowledgeable and he treated me with courtesy. We got my computer and cell program up in record time. He might have been the best tech person I have ever worked with.

Tony

Security Camera King- 2 words for these guys! "THE BEST"
If you are an installer or home owner looking for a Great Security System, look no further, these guys are THE BEST! It doesn't end when you purchase your system here. First you get quality products at great prices. The technical support team they have are AWESOME! These guys will help you through the entire process, getting a system together, help with installation, if you encounter any problems they are there for you. I don't write reviews, and I should have given them one many years ago! These guys know their products and sell quality stuff. Don't buy price, you will buy twice! Thanks, Tonyhomeimprovement

Ravi Brounstein

I had a mixed experience with Security Camera King.

In the end they did stand behind their product and offering at the level I would hope for as a consumer.

My experience resulted in new inputs to their continuous improvement cycle for service, support and sales.

If you do ever have a problem on the post sales side and you are not getting the support response needed definitely reach out to the sales team, they are motived to make things work and they can impact internal change even if they aren't able to help directly, they are also very approachable.

Kudos to SCK for going the extra mile to make me a happy customer on an especially challenging situation.

After all they do put the customer first, and isn't that the kind of company we should want to do business with?

Me Myself&I

“I ordered this calling in and speaking to Eric in sales he spent the time to explain on how this newer model has more features then the ones he purchased and I wanted to replace 3 Bullet cam's.

So I spent a while tweaking this cam in doors before getting on a ladder and mounting it outside on the corner of my house 14 Ft up. Which I will be doing once I am able to.

I did order the corner mounting bracket as well for this PTZ but only 2 of the holes semi lines up, work around was using 2 smaller screws with washers to mount to the bracket.

Good product and Eric in sales was Great and the Best thing about this Company is the owner Brad Besner !

And that's not the norm for any company these days.

But Security Camera King Stood above the rest

I did have a problem and called in to just report what happened, left a voicemail for Brad and within 10 mins he called back listened to me as a person he was concerned on what I informed him and he went the extra mile to make it right.

Kudo's to Brad & Eric.

I have ordered from this company for a few years and will continue to order from them due to the Staff, Brad, Eric Heath, Jessica.”

M R

We purchased a $2,400 system for our home. We got 8 cameras installed, and the quality of video is good during the day, but considering we paid extra for “starlight” cameras for night vision, the quality at night is atrocious. The software for the camera system is Not user friendly. The application is terrible, and we often have cameras go offline for days at a time before coming back online. Their system is less user friendly than even the $400 battery powered arlo security camera systems you can purchase from BestBuy. Techpro/Security Camera King only responds with the contact number for customer service when you email with an issue. If this had not been the case, this review would not be written now. Dont tell me you are partnered with Sibell, then send me an 800 number when we have a problem. I didnt pay Sibell $2,400.00, I paid you.

Steven Maze

My goal was to quickly deploy seven replacement DVRs and reuse many of our existing campus coaxial cameras. Camera systems and security solutions are a commodity and all the DVR/ NVR systems and software are quite similar. In a commodity driven environment with so many price-points and misinformation on web forums and in reviews, the task of quickly finding a suitable solution can be frustrating.

Someone recommended Security Camera King to me. I was told that they had good customer service and a helpful support forum, and I would agree. I called and talked with Anthony in sales and explained our situation and needs. I’m a smart guy and I’ll admit I had some misconceptions about some particulars regarding system design and terminology. Anthony was professional and politely clarified some things for me. After a bit more Q&A, I agreed on the replacement systems. The well packaged DVRs showed up on our campus the next day. The DVRs I ordered can accommodate two hard drives. I wanted to reuse my old working purple hard drives, so I bought some DVRs without hard drives. I also needed some DVRs with new hard drives and Security Camera King installed those and labeled the boxes for me. (I purchased some of the purple drives through them, too).

My team installed the replacement Elite DVRs to replace our aging Samsung systems that were no longer supported. We found one of our buildings had 12 camera cable runs that had all been fried by what may have been lightning. We had to get a contractor in to rewire. We decided at that point to add some cameras but the DVR that I first ordered would not accommodate extra cameras in the configuration we proposed. I needed a larger hybrid system. Security Camera King happily worked with me to RMA the original DVR and sent me the replacement upgrade (and the refund on the other unit) very quickly.

I am pleased with the Elite DVRs. We have had all seven running for months now 24/7 and have not had a single issue with a dropped DVR or forced reboot. All the buildings are stand alone and we monitor everything in one room with the included Smart PSS software. The security for each device offers an alpha-numeric login password and a connect the dots second step (like unlocking a smart phone by drawing a certain figure on the screen).

As a bonus, I learned the team will help me when I am ready to set up trip wires and set refresh and motion control to get the best from the hardware we have. This is really a great value, especially if one is not familiar with all of the options and nuances of configuring zones, and sub-streams/ codecs, etc. I have had some communication with the support team and will ask them for help after the holidays with a few config items I want to tweak.

This crew understands that business is more than getting a sale out the door. I highly recommend the company.