Mack Camera - Springfield, New Jersey

Angel Rivera

muy buen servicio me arreglaron la camara en menos tiempo del que me dijeron y quedo muy buena

Chris Vo

Mack Camera's one of the few local shops that prioritizes photographers over scalpers. They made the conscious decision to not allow bots to purchase their inventory so that regular everyday enthusiasts can actually get gear at retail prices! Sean and Alan were really helpful and helped me secure my Fuji X100VI! Can't wait to use it, and definitely recommend Mack Camera for your photography needs.

Oved Lib

This company does not honor its warranties. Our oven is out for approx. one year and we're still waiting on them to repair it. No wonder the BBB gave them an F. I wish I could rate them a zero. I know they have lawsuits pending and I can't believe they haven't been shut down yet. Their business model seems like a ponzi scheme.

Israel Grosz

Total scam ! I bought a warranty for a washer and dryer from them. The washer broke after two years . They dont answer the phone promptly or return calls. After waiting on the phone for over an hour they finally pick up and offer different excuses in the end they never came down or issued a refund . The dryer broke after four years.l needed to keep on calling and waiting endlessly for them to pick up . This time they came down and said it's my fault and would only repair for a steep price . They dont honor their word to replace or repair. STAY AWAY!

Joseph Glicksman

Very Dishonest. They will not service their warranties.

Purchased a Mack Warranty when we bought our washing machine. Our machine broke at the beginning of January. We put in a ticket with Mack and they still have not sent someone down to fix it. It’s April and they still have done nothing. Multiple calls and messages and “promises” that someone will deal with it have went nowhere. They actually don’t care. They just don’t honor something they sold and are just delaying hoping we will go away.

Joy S

Terrible experiance. I just got my camera back yesterday only to find they took it apart but left the outer lens ring loose. The screw was almost about to fall out. They said the repaired and cleaned. The camera lens was very dirty and they were suppose to actually replace a dented outer ring lens which they did not. They sent it back in worse condition than I sent it in by leaving my outer lens ring loose. You need a special tool to tighten. I am hoping to take it to Mike's camera where I bought the camera and the warranty for the fix Mack never gave. I can't believe how angry this made me. I paid $40 to have it shipped to them and got the "Diamond" warranty which was the top of the line. What a waste of money and time. I wouldn't buy a camera again from a place that only sells Mack as the only warranty option. I can't believe they are still in business and big companies like Mike's Camera support them.

Daniel Maldonado

I am writing to express my extreme dissatisfaction with the service I received from your company after purchasing the 3 Yr Diamond Under $2000. package for my camera.

I sent my camera in for repair after an accident in which it was dropped and suffered multiple problems, including damage to the LCC monitor. However, I was shocked and disappointed to discover that instead of repairing the camera as promised, your company simply replaced a rubber cover and performed a firmware update.

Not only did this not address any of the issues with the camera, but it also left me with a camera that was still not functioning properly. As a customer who paid for a service package, I expected much better treatment from your company.

I am extremely angry at your lack of professionalism and failure to provide the level of service that was promised to me.

A.J.

I just needed a roll of film developed so instead of going to Walgreens like I should have I went here. The guy fussing in the showroom was very dismissive when I just asked a couple simple questions and told me I need to wait for the guy working behind the counter. Fine. So I fill out the form, drop off the film and ask how long it typically takes, he said only a day or two and I will get an email with the digital copies. 1 week later and I still had not received an email so I went back to the store. This is when I learn that for almost $25 you do not get prints of your pictures but only digital copies. Even Walgreens gives you the prints AND digital copies for LESS MONEY. This should have been made explicitly clear. Fine, live and learn, but then a guy comes out from the back arguing with me saying that "we would never say 1 or 2 days, it always takes 5-7 business days" even though I SPECIFFICALY ASKED HOW LONG IT TAKES WHEN I DROPPED OFF THE FILM. I would have been fine with an answer of it will be a couple more days but to come out of the back and argue with me about what I was told, that is unacceptable. I can see why independent places like this are all dying. I was trying to give you business, that won't happen again.