Canon Burbank - Burbank, California

Michael Montague (lightvalve)

Convenient place drop off Canon products for repair.

Bethann'e Roche-Aimn'Dreemon

Once you find the office (second floor, use the heart radio entrance), press the doorbell to be let in. Superb service! I have total trust in them. I took my 77D in because the SD slot stopped working. A week later I have it back; working like new & polished up! The front area dude that helped me was great; professional & nice. When he handed my camera back to me, I was so thrilled, I wanted to kiss him! Apparently, if not for canon Burbank, I would’ve had to ship my camera to get it fixed.
Many, many thanks!

Lucy Wiatrak

Great service, really helpful staff, very knowledgeable and caring. The best place to take your Cannon equipment if you need it work done on it. I am always happily surprised that the bill for repairs is less than I feared it would be.

alice hall

I can’t believe how let down I am by Canon! All I needed was sensor cleaning. I upgraded to Gold membership just prior to taking three bodies to them.

They had the cameras on Friday , and here it is Wednesday and I still don’t have them. I had to rent cameras for a job on Thursday.

I made so many phone calls to try and get this straightened out, no luck.

Victoria Gold

Usually I have a great experience with Canon CPS repair services but this last time I was seriously upset. My Canon 50L 1.2 is my go to lens (regardless of its notorious focus issues). I take good care of my lenses, I get them cleaned regularly and am a gold member. Last wedding I was shooting it just stopped working. Would not connect to my camera out of nowhere. I brought it in to canon and was told it would be $0 to repair because I had just repaired it late last year. A day later I got a bill for $350 because they *think* it was due to an impact that it was broken because the little screen on the lens had a crack in it. That was the ONLY reason they could give me as to why they were going to charge me. HOWEVER, that cosmetic crack has been on the there for 2+ years. I have had my lens repaired multiple times and not once has it been brought up until now when I was going to get a free repair. They literally had no other reason to tell me as to why they were charging me. Nothing. Best they could do was discount the repair even after they told me initially when I dropped my lens of it would be FREE. In addition, my 5d3 that I brought in for a repair late last year for issues, is having the SAME issues now that I paid hundreds of dollars to have fixed. All I can say is get your quote in writing from the beginning. If you ever get a scratch or dent on your lens, document it in photos when it happens so you can prove it to them and they won't use it against you in the far future.

Mauricio Alvarado Rodriguez

who's an excellent experience. very engaging with the text in the engineers. I really enjoyed it

gene henry ward

I've been going to Canon seminars and workshops for years, usually the Costa Mesa location but I've been coming here as well as they offer more industry and film/video events. All i can say is wow--the staff at Canon is the best of the best and they never fail to impress. CPS services are a dream. Every time I buy gear and lenses based on staff recommendations I am always blown away and nonetheless satisfied with the results. Come to Canon Burbank, bring a notebook and learn tons. I went to a recent seminar and afterwards had a one-on-one with Charles, the senior trainer there.... he addressed all my questions and concerns and I left positive and confident, making better photos the next day. I just recently attended the Canon Portals event in Santa Monica and Charles led one of the workshops and again, taught me so much. I am so thankful to Canon Burbank and everything they have to offer. TOP NOTCH A+++++

Really Reels

Great facility and wonderful staff. They gave my school a private tour. It was a great experience. Thanks on behalf of the College if Southern Nevada.